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Important Security Updates

Be Aware of Fraudulent Calls

We have recently been informed by some of our members about fraudulent calls from scammers using phone numbers that appear to be from Bridge Credit Union. We want to assure you that your information is safe with us. However, it is important to remain vigilant to protect your financial information.

What You Need to Know:

  • Bridge Credit Union will never call you to request sensitive information. If you receive a call asking for your account number, Social Security number, or online banking credentials, hang up immediately!
  • Scammers may spoof our phone numbers. This means they can make it look like the call is coming from Bridge Credit Union when it is not.

Tips to Keep Your Information Safe:

  1. Verify the Caller: If you receive a suspicious call, hang up and call us directly at 800.434.7300. Do not use the number provided by the caller. It’s important to note that when YOU CALL US, we may ask you to confirm transactional information to confirm your identity, but we will never, call, email, or text you directly and ask you for this information
  2. Do Not Share Personal Information: Never give out your account details, passwords, or other sensitive information over the phone unless you are certain of the caller’s identity.
  3. Monitor Your Accounts Regularly: Check your accounts frequently for any unauthorized transactions and report them to us immediately.
  4. Use Strong Passwords: Ensure your online banking passwords are strong and unique. Avoid using easily guessed information like birthdays or simple sequences.
  5. Enable Account Alerts: Set up alerts for your accounts to receive notifications of any unusual activity.

Best Practices:

  • Stay Informed: Keep yourself updated on the latest scams and phishing tactics.
  • Secure Your Devices: Use antivirus software and keep your operating system up to date.
  • Report Suspicious Activity: If you suspect fraudulent activity, report it to Bridge Credit Union immediately by calling our member services department toll free at 800.434.7300.

PHONE HOURS:

Monday – Thursday: 8 am – 5 pm
Friday: 8 am – 6 pm
Saturday: 9 am – 1 pm

Additional Resources for Consumer Alerts:

Your security is our top priority. By staying informed and taking these precautions, you can help protect your financial information from fraud.

What to Know About Identity Theft

Is someone using your personal or financial information to make purchases, get benefits, file taxes, or commit fraud? That’s identity theft. Visit IdentityTheft.gov to report identity theft and get a personal recovery plan. For more information about identifity theft and how to prevent it, please visit here.